Privacy Policy

Last Updated: November 12, 2025

1. Introduction

Socotra Dream Travels (“we,” “us,” “our,” or the “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website bestsocotratours.com and use our travel booking services (collectively, the “Services”).

By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access or use our Services.

2. Information We Collect

We collect several types of information to provide and improve our Services to you.

A. Personal Information You Provide to Us:

  • Contact and Identity Data: Name, email address, phone number, postal address.
  • Booking and Travel Data: Passport number, date of birth, nationality, gender, frequent flyer numbers, itinerary preferences, emergency contact information.
  • Payment Information: Credit/debit card number, card expiration date, CVV code, and billing address. Note: We use a third-party payment processor and do not store your full credit card details on our servers.
  • Communications: Records of your correspondence with us, including customer service requests and feedback.

B. Information Collected Automatically:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform.
  • Usage Data: Information about how you use our website, including the full Uniform Resource Locators (URL), clickstream to, through and from our site, products you viewed or searched for, page response times, and page interaction information.

C. Information from Third Parties:
We may receive information about you from travel suppliers (e.g., airlines, hotels) to fulfill your booking and from analytics providers and advertising networks.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Booking: To process your transactions, send you booking confirmations, manage your travel arrangements, and communicate with you about your trip.
  • Customer Service: To respond to your inquiries, comments, and requests.
  • Personalization: To personalize your experience on our website and to suggest tailored travel options.
  • Marketing: To send you promotional emails about new products, special offers, or other information we think you may find interesting, but only if you have given us explicit consent to do so. You can opt-out of these communications at any time.
  • Improvement of Services: To analyze website usage and trends to improve our website, products, and marketing.
  • Security and Fraud Prevention: To protect our website and business, and to prevent fraudulent transactions.

4. Legal Basis for Processing (For EEA/UK Users)

If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using your personal information is:

  • Performance of a Contract: To fulfill our obligations in providing your travel booking.
  • Consent: For sending you marketing communications.
  • Legitimate Interests: For website security, analytics, and administration.
  • Legal Compliance: To comply with legal and regulatory requirements.

5. How We Share Your Information

We may share your personal information in the following situations:

  • With Travel Suppliers: To provide the services you have booked (e.g., airlines, hotels, tour operators, car rental agencies).
  • With Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email marketing services, customer support platforms), provided they agree to keep this information confidential.
  • For Legal Reasons: To comply with a legal obligation, protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell or rent your personal information to third parties for their marketing purposes.

6. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than your own. These countries may have data protection laws that are different from yours. When we transfer your data internationally, we will ensure appropriate safeguards are in place, such as relying on adequacy decisions or using Standard Contractual Clauses approved by the European Commission.

7. Data Security

We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill your booking, comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure (“Right to be Forgotten”): The right to request that we erase your personal data, under certain conditions.
  • Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
  • Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Object to Processing: The right to object to our processing of your personal data, under certain conditions, including for direct marketing.
  • Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

10. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to enhance user experience, analyze site traffic, and for advertising purposes. You can set your browser to refuse all or some browser cookies, but this may impair the functionality of our website. For more information, please see our Cookie Policy [link to a separate Cookie Policy, if you have one].

11. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us at:

Socotra Dream Travels
Email: [email protected]

For users in the EEA/UK, you have the right to lodge a complaint with a supervisory authority.